Customer Service
Got a Question?
Welcome to SolVia Rituals™ Support
Our dedicated support team is here to ensure your shopping experience is seamless and enjoyable. Whether you have a question about your order, delivery, or our jewelry collections, we’re here to help.
Contact Information
📧 Email: support@solviarituals.com
We’re available 24/7 and aim to respond within 24 hours.
Please include your Full Name and Order ID in any order-related email — this helps us assist you faster.
Our Commitment
At SolVia Rituals™, we take pride in providing thoughtful, reliable support.
Our team is friendly, knowledgeable, and dedicated to making every interaction with us a positive one.
Whether you need guidance on sizing, shipping updates, or gifting options, you’ll always receive calm, kind, and professional service.
Languages
Write to us in your preferred language – we can easily translate everything.
For clarity and speed, we handle all support via email, ensuring your messages are securely tracked and answered promptly.
Your Feedback Matters
We value your feedback and welcome your suggestions.
Your insights help us continuously refine and enhance the SolVia Rituals™ experience.
Thank you for choosing SolVia Rituals™ – jewelry with meaning, created to stay Always With You.
Warm regards,
The SolVia Rituals™ Support Team
Most Common Questions – FAQ with link to service pages
Currently, we deliver within Switzerland only.
We plan to expand to the UK and EU in the near future.
All Swiss orders include free 3-day delivery, with VAT already included in the price — no extra fees or duties upon arrival. See Shipping & Deliveries for more info.
Orders are prepared within 24 hours once payment is cleared and are usually posted the next working day.
Swiss Post typically delivers within 2–3 business days.
Once dispatched, you’ll receive a tracking number by email so you can follow your parcel’s journey.
If your item arrives faulty or damaged, please email support@solviarituals.com within 30 days with clear photos. You also will need to ship back your item, here in Switzerland, for a replacement or full refund…
You can choose between a full refund or a free replacement of the same product.
For hygiene reasons, we cannot accept returns for change of mind, personal preference, or incorrect size selection.
Please read our Bracelet Care Guide here.
Our dedicated support team is available 24/7 via email at support@solviarituals.com.
We usually respond within 24 hours and translate all messages, so please write in your preferred language.