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Full Terms of Store Service

Terms & Conditions

Last updated: December 2025

Welcome to SolVia Rituals™.
By purchasing from our boutique, you agree to the terms outlined below.

These policies are intentionally clear, direct, and respectful — so you always know where you stand, and what you can expect from us.

1. About SolVia Rituals™

SolVia Rituals™ is a Switzerland-based, founder-led boutique offering small-batch, hand-assembled gemstone bracelet triads.

Every piece is designed in Switzerland and crafted with care, intention, and meticulous attention to detail.

We value:

meaningful, intentional design
transparency in materials and quality
ethical, small-batch production
calm, respectful customer service
and safety…

Safety: Our beaded bracelets contain small components and are intended for adult use. They are not suitable for children due to choking risk. Please ensure items are used and stored appropriately.

2. Payments & Security

Shopping with SolVia Rituals™ is fully secure.
All orders are processed through encrypted, industry-standard payment systems from checkout to delivery.

🔐 Secure Checkout

We support the following payment methods:

VISA
Mastercard
American Express
Apple Pay
Google Pay
TWINT (where available)
PayPal
Secure encrypted bank card payments

Your payment details are never stored on our servers.

🛡 Data Privacy & GDPR Compliance

SolVia Rituals™ is fully GDPR-compliant.
Your personal data is:

securely encrypted
never shared with third parties
used only for order fulfilment and customer support

You maintain full control over your information at all times.

🧾 Order Verification & Fraud Protection

To protect customers and the integrity of our boutique, certain orders may undergo quick verification before processing.

🛍 Trusted Swiss Processing

All orders are handled in Switzerland with strict oversight to ensure:

secure processing
consistent quality
careful packaging
responsive customer support

💬 Questions?

📧 support@solviarituals.com
We respond within 24 hours.

Your trust matters — always.

3. Shipping & Returns

Shipping (Switzerland Only)

We currently ship exclusively within Switzerland.

Delivery time: 2–3 business days
Courier: Swiss Post Priority / A-Post
Cost: Free on all orders
Tracking: Provided automatically

Every order is inspected, wrapped, and dispatched with care.

Returns & Exchanges

📌 One Size Fits All

All SolVia Rituals™ bracelets are designed with a 17 cm ± elastic comfort fit.
Because the sets are hand-assembled and elastic, size exchanges are not required or offered.

🚫 Change of Mind Returns

As a small-batch, hand-assembled boutique, we cannot accept returns for:

change of mind
personal preference
“does not suit me”
accidental orders

Faulty, Damaged, or Incorrect Items

We stand fully behind our craftsmanship.

If your bracelet arrives faulty, damaged, or not as described, we will make it right with either:

a free replacement, or
a full refund

How to request support

Email within 30 days of delivery:
📧 support@solviarituals.com

Include:

photos of the issue
your order number

Once approved, we will provide our private return address.

What to return (for inspection):

all three bracelets from the triad
the magnetic gift box (clean, unmarked)
(The “Handmade With Love” tag does not need to be returned.)

Return shipping is paid by the customer.

After inspection, we will immediately send:

a free replacement of the same triad, or
a full refund — whichever you prefer.

Return Conditions

To be eligible for inspection, returned items must:

include all 3 bracelets (full triad)
be in immaculate, unworn condition
be unmarked and undamaged
be returned in the clean original box
be received within 30 days of delivery

We reserve the right to refuse returns showing wear, damage, or missing components.

Private Returns Address

For security and privacy, our returns address is not publicly listed.
Once your return is approved, we will provide:

the private return address
full return instructions

Questions?

We respond within 24 hours.
📧 support@solviarituals.com

4. GDPR Privacy Statement

Your privacy matters deeply.
We collect and use personal data only as described in our GDPR Privacy Policy.

We never sell or share your data except when required to process your order (e.g., payment providers, Swiss Post).

Full details are available in our Privacy Policy linked in the footer.

5. Limitation of Liability

SolVia Rituals™ and LuxiMarketing Ltd are not liable for any direct, indirect, incidental, or consequential damages arising from use or inability to use our Site or products.

Our total liability is limited to the purchase price of the product in question.